Privacy Policy

Effective Date: April 8, 2026
Company: Service Web Amachamax
Website: https://amachamax.ca

1. Purpose of this Policy
At Service Web Amachamax, as experts in information technology and hosting, we take the security and confidentiality of your data very seriously. This policy aims to inform you transparently about our practices regarding the collection, use, retention, and protection of your personal information.

2. Applicable Laws and Standards
Our privacy practices are designed to comply with the requirements of the following legislation:

• Law 25 (Quebec): Act to modernize legislative provisions as regards the protection of personal information.

• PIPEDA (Canada): Personal Information Protection and Electronic Documents Act.

• GDPR (European Union): General Data Protection Regulation (applying the principles of data minimization and privacy by design for our international visitors).

3. Privacy Officer
For any questions regarding your data, to exercise your rights, or to submit a complaint concerning the protection of your personal information, you can contact our Privacy Officer (Person in charge of the protection of personal information):

• Name: Maxym Perron-Tellier, Owner and System Administrator

• Email: [email protected]

• Address: 1210 chemin Sullivan, Val-d'Or, QC (Canada), J9P 1L5

• Phone: 873-770-1809

4. Information Collected and Purposes
We only collect information strictly necessary for the provision of our services and the optimization of our infrastructure. We do not use any profiling or retargeting cookies.

Voluntarily Provided Data:

• What: Name, email, phone number, billing information, details of your IT projects.

• How: Via our contact forms, quote request forms, or when creating a client file.

• Why: To provide our services, communicate with you, process billing, and manage your account.

• Internal Access: Access to this information is strictly limited to the business owner in the performance of their duties.

• Sharing with Third Parties: To ensure our operations, we use the services of recognized and secure partners. Our current billing is managed autonomously via self-hosted billing software on our own servers in Quebec, ensuring data sovereignty. However, for our operational needs, we use cloud-based messaging and collaboration service providers for our email communications, as well as external accounting management platforms for the production of our tax reports.

Automatically Collected Data and Cookies:

• Essential Cookies: We use a strictly necessary cookie to remember your browsing language choice. This cookie does not collect any personal data and is exempt from the consent requirement.

• Anonymized Traffic Analysis: We collect basic browsing data (browser type, operating system, visited pages) via our network infrastructure partner. This tool operates without cookies (cookieless) and does not allow you to be personally identified or track your browsing on other sites. Its purpose is to ensure the security of our servers and analyze our site's performance.

5. Hosting, Transfers, and Data Sovereignty
One of our major commitments is the sovereignty of your data.

• Local Hosting: Sensitive client data, management of our commercial relations (ERP/CRM), as well as current billing data, are hosted and processed locally in Quebec, on our own secure, private infrastructure.

• Third-Party Services and Transfers Outside Quebec: As part of the technical operation of our business, certain data (such as email communications, network traffic metadata, or tax data) transit through or are hosted by external service providers. This implies that this information may be processed on servers located outside of Quebec, particularly in the United States. We ensure that these communications comply with legal requirements for the adequate protection of information.

6. Retention of Information
Personal information is retained only as long as necessary for the purposes for which it was collected, or to meet our legal and tax obligations. As an indication, data from contact forms without commercial follow-up are destroyed after 24 months. Billing-related data is retained for the duration required by tax laws (generally 7 years).

7. Profiling and Automated Decision-Making
We do not use any profiling systems, behavioral evaluation, or fully automated decision-making processes that have a legal or significant impact on our clients. The analysis of your IT needs is always performed by a human.

8. Specific Clause on Mobile Communications (SMS/Text Messages)
No mobile device-related information, including data related to text messages (SMS), will be sold, shared, or transferred to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will be kept strictly confidential and will not be shared with any third parties.

9. Information Security
As an IT specialized company, we implement robust physical, technical, and administrative security measures (hardware and application firewalls, encryption, strict access management) to protect your information against unauthorized access, loss, or disclosure. However, since no system is infallible, we commit to taking reasonable measures to minimize the risk of harm and to promptly notify you in the event of a confidentiality incident presenting a serious risk.

10. Your Rights
In accordance with applicable laws, you have the following rights regarding your personal information:

• The right to access your data.

• The right to have inaccurate information rectified.

• The right to withdraw your consent at any time.

• The right to request the deletion of your data (subject to our legal obligations).

• The right to data portability in a structured technological format.

To exercise these rights, please contact our Privacy Officer using the contact information provided in Section 3. We will process your request within a maximum of 30 days.

11. Policy Updates
We reserve the right to modify this policy to adapt it to technological or legal developments. The date of the last update will always be indicated at the top of this page.

12. Language of the Policy
This privacy policy is available in French and English. In the event of any discrepancy or inconsistency between the French and English versions, the French version shall prevail.